Important announcement

To all mochi otter enthusiasts

Hello again mochi otter fans,

We're so sorry for the news delay and also for the confusion and inconvenience that's happened with the Shinada Global otters newly available on ZenPlus: the pink aquarium exclusive, and the 3 new pastel colors (banana, peach, blueberry).

A technical issue occurred in our system due to the much larger number of purchases than normal.

Now we are in contact with Shinada Global and are doing our best to reach a fair and favorable resolution for all affected.

Our customer support team will be in touch separately with those of you affected by this issue, if they haven’t already.

From everyone at ZenPlus

Frequently Asked Questions


ZenPlus makes it easy to buy products directly from Japan, with only a few clicks.
For your peace of mind, here's some common questions and answers.

What is ZenPlus?

ZenPlus is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenMarket, Inc. umbrella in Osaka, Japan.

Are items authentic?

Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!

Do you ship to my country?

We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.

How long does shipping take?

Domestic shipments generally reach our warehouse in a few days, but may in certain specific cases take a week or more. International shipments can take anywhere from several days to several weeks to reach you after leaving our warehouse, depending on if you choose Standard or Express shipping.

Please contact our support team from the Orders section on your account page if you have any questions about the timing of your parcel.

How much is shipping?

Shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.

Will I be charged a customs (import) fee?

It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.

Have more questions?

Why ZenPlus?

FLEXIBILITY

Worldwide shipping with plenty of currencies and payment & shipping options.

HUGE RANGE

Over 5,000,000 items from more than 1,000 Japanese stores!

CONVENIENCE

We work directly with Japanese shops, so all internal processes are faster and more efficient.

YOU ARE PROTECTED

We will take care of the communication, any questions or claims directly with the shops.

Ready to buy from japan?

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Time required: Less than 1 minute!

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Chuo-ku, Osaka-shi, Osaka-fu

541-0048 Japan


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