As is the case whenever shopping online, it's the buyer's responsibility to pay any customs fees and/or import taxes charged by your local delivery service when it's ready to deliver your parcel to you.
Your parcel may be sent back to Japan if you fail to pay any fees or taxes.
Fee amounts and requirements depend on your country and its customs regulations. Please check with your customs office for specific info about your case (such as the US Customs Office).
We are local. We send global.
ZenPlus makes it easy to buy products directly from Japan, with only a few clicks.
For your peace of mind, here's some common questions and answers.
ZenPlus is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenMarket, Inc. umbrella in Osaka, Japan.
Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!
We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.
Domestic shipments generally reach our warehouse in a few days, but may in certain specific cases take a week or more. International shipments can take anywhere from several days to several weeks to reach you after leaving our warehouse, depending on if you choose Standard or Express shipping.
Please contact our support team from the Orders section on your account page if you have any questions about the timing of your parcel.
Shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.
It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.
Worldwide shipping with plenty of currencies and payment & shipping options.
Over 5,000,000 items from more than 1,000 Japanese stores!
We work directly with Japanese shops, so all internal processes are faster and more efficient.
We will take care of the communication, any questions or claims directly with the shops.
Get your Japanese shopping spree underway by signing up for a ZenPlus account today. It's quick, easy, and best of all completely free!
Time required: Less than 1 minute!