User Guide

ZenPlus is an online marketplace that lets you buy exclusive plus authentic items from Japan and deliver them direct to your door.

Signup


Before Ordering

Method

Fill in the text fields on the signup page and tap or click the Sign Up button to make a regular account.

While Ordering

Method

Enter your email or sign in with your social profile at checkout to create a temporary account.

Method

Fill in the text fields on the signup page and tap or click the Sign Up button to make a regular account.

Method

Enter your email or sign in with your social profile at checkout to make a temporary account.

300 Yen Promo Code


Sign up for a ZenPlus account and receive a 300 yen discount promo code in your inbox after email confirmation! Discover a new world of anime merch, video games, kawaii goodies, fashion, food, and fantastic bargains. Signup takes less than a minute!

1. Search Items

Search by Keyword

Search by Category

Search by Keyword

Search by Category

Search by Store

Search by Discount

Search by Store

Search by Discount

Add to Cart

Tap or click Add to Cart on any product page. The number shown on the cart icon in the top menu indicates how many unique products are in your order.

Address

Tap or click the Proceed to Checkout button to begin the checkout process. Enter a delivery address if you haven't done so yet (or if you aren't a member yet).

Delivery Method

Select either Standard or Express Shipping. The availability of each option depends on cart contents and destination country.

Payment

Select your payment method from the options available.

3. Receive Items

As is the case whenever shopping online, it's the buyer's responsibility to pay any customs fees and/or import taxes charged by your local delivery service when it's ready to deliver your parcel to you.

Your parcel may be sent back to Japan if you fail to pay any fees or taxes.

Fee amounts and requirements depend on your country and its customs regulations. Please check with your customs office for specific info about your case (such as the US Customs Office).

 

 

FIND US IN JAPAN

We are local. We send global.

Frequently Asked Questions


ZenPlus makes it easy to buy products directly from Japan, with only a few clicks.
For your peace of mind, here's some common questions and answers.

What is ZenPlus?

ZenPlus is an online shopping platform connecting Japan with the rest of the world. We're part of the ZenMarket, Inc. umbrella in Osaka, Japan.

Are items authentic?

Our sellers' agreement fully compels all stores to list only authentic items. We help you buy exclusive and authentic items from Japan, online!

Do you ship to my country?

We ship to all countries where Japan Post air freight services and international couriers currently operate. We don't use surface mail.

How long does shipping take?

Domestic shipments generally reach our warehouse in a few days, but may in certain specific cases take a week or more. International shipments can take anywhere from several days to several weeks to reach you after leaving our warehouse, depending on if you choose Standard or Express shipping.

Please contact our support team from the Orders section on your account page if you have any questions about the timing of your parcel.

How much is shipping?

Shipping costs depend on the size, weight, and destination of your parcel. We provide shipping costs for your order at checkout.

Will I be charged a customs (import) fee?

It depends on your country and its customs regulations. Our service does not cover duties and import taxes — in general, if the customs office in your country applies charges to your package, you are required to pay them.

Have more questions?

Why ZenPlus?

FLEXIBILITY

Worldwide shipping with plenty of currencies and payment & shipping options.

HUGE RANGE

Over 5,000,000 items from more than 1,000 Japanese stores!

CONVENIENCE

We work directly with Japanese shops, so all internal processes are faster and more efficient.

YOU ARE PROTECTED

We will take care of the communication, any questions or claims directly with the shops.

Ready to buy from japan?

Sign Up & Start Shopping

Get your Japanese shopping spree underway by signing up for a ZenPlus account today. It's quick, easy, and best of all completely free!

Time required: Less than 1 minute!

Buy exclusive Plus authentic items from Japan

Follow us

find us

8F/10F, Osaka Sakaisuji L Tower, Kawaramachi 1-7-7,

Chuo-ku, Osaka-shi, Osaka-fu

541-0048 Japan


© ZenPlus, All Rights Reserved

Search by Keyword


Tap or click the magnifying glass to open the keyword search bar.


Search by Category


Browse a list of product categories from the menu at the top.

Browse a list of product categories from the menu at the top.


Search by Store


View a specific store's product list via the store banners on the top page,


or by heading on over to our Featured Stores list.

Search by Discount


Select a discount bracket from the sidebar on any item search results screen.

Select a discount bracket from the sidebar on any item search results screen.